HR Lineup December 2020

HR LINEUP DECEMBER

4

— Who is GBS HR?

The current Global Business Services Human Resources (GBS HR) organization, . which belongs to the business sphere and is governed by the Business Areas, was formed in October 2019 as part of the ABB-OS transformation. Our mission is to serve as a united, business-oriented HR team focused on delivering professional, end-user centered and high-quality ser- vices in a simple, responsive and effective way. Our organization consists of three pil- lars: Expert Services, Operational Services, and Excellence. Our Expert Services pillar includes Com- pensation & Performance, Talent Acquisi- tion & Talent Advancement, Global Mobil- ity and Labor Relations. Our Operational Services pillar includes operational sup- port from global and regional hubs as well as front offices in multiple countries.

Our Excellence pillar includes HR End-to- End Process Design, HR Communications & Experience, HR Performance (KPIs), Master Data & Job Architecture and Project Fusion & People Analytics. As we partner with you in support of your various people-related needs, we are com- mitted to taking an outside-in and end- user focused approach, and it is our goal to ensure you have an outstanding experi- ence whenever you work with us. We mea- sure our performance in multiple ways, regularly reviewing our KPIs and forming action plans to address improvement op- portunities. We will share some of these KPIs in each issue of the HR Lineup, and appreciate your candid feedback on what we are doing well and ways we can partner with you even more successfully.

— Featured GBS HR KPIs

99.83% Payroll Accuracy

92% Hiring Manager Satisfaction

89% Candidate Satisfaction

The team is exceeding the industry average of 99.7%, however sys- tem complexities and various country-specific situations reduced the overall accuracy.

The percentage of Hiring Managers who rated their overall Talent Acquisition experience as met, above, or well above their expectations.

The percentage of Candidates who rated their overall Talent Acquisition experience as met, above, or well above their expectations.