HR Lineup February 2021

HR L I NEUP FEBRUARY

12

— Featured GBS HR KPIs

95% Labor Relations Service Quality

95% Labor Relations Competency

99% Master Data Resolution

The percent of respon- dents who indicated the information provided at the start of the project met or exceeded their expectations.

The percent of respon- dents who indicated the knowledge and exper- tise of the labor rela- tions team members met or exceeded their expectations.

The number of master data errors resolved within 60 days.